AZAZIE

Ordered a custom fit dress and it was a horrendous fit, falling off my shoulders and revealed my entire chest. They wouldn't allow me to return it so it was a huge waste of money and I looked rediculous

I am quite disappointed in my purchase. First thing I noticed is the bust area was so tight that I felt I was going to rip it if I breathed in too deeply. My seamstress looked at it and determined the bust was at least 2 inches smaller than what the size chart projected for a size 4. The bodice was also off, so she is fixing that for me. Only positive thing I can say is the shipping was expedient, but I would have much preferred better quality and a slightly longer wait time as opposed to what I received.

For the price that was paid, not good.
Thankfully with my custom measurements my dress was made to the correct size and my dress was wearable (as a bridesmaid), but it still didn't look good on and the front part of the dress was botched by their seamstresses. The sewing was sloppy. There should be an option to get bra pads sewn in or not. The bra pads were horrible and were going in different directions bc of the way they were sewn into the dress and when I cut them out, it still look bad. Who has time to run to another alteration when you already ordered a CUSTOM dress?
My dress was thrown in a box and wrinkled when arrived. The first dress i ordered didnt come thrown in a box & wrinkled but my custom sized one did.
CHECK YOUR BODY'S MEASUREMENTS before ordering bc they have a restock fee and it is absolutely ridiculous. Its how they stay in business I assume.
I went ahead and wore the dress, but it wasnt the best for these prices. Definitely wouldnt bother ordering a wedding dress here. Save yourself a headache. If you really want to look nice, go local and pay a few dollars more for better quality. Grab a dress that you can wear more than once,

The structure of the dress is absolutely awful. 3/5 bridesmaids needed serious alterations and the others just didn't look nice. Avoid unless you plan to do the try-before-you-buy program.

Do not order a dress from this unethical company. They use a terrible substandard shipping company and when my dresses were lost, they told me they couldn't do anything to help but would offer me a discount to buy more dresses. They know I have no choice but to buy from them because my bride chose a dress from their store, so they don't think they have to help. Now I'm out $350 dollars and they want me to spend $150 more to get a new dress! If they hire a substandard shipping company (SpeedX), they should ship new dresses when the first set fails to arrive.

I had a great experience with Azazie as a bridesmaid! I used the try-on option at first to try out a few styles that I liked online. That was super helpful because a couple of those were bad fits for me, but one worked perfectly. I returned the try-on dresses and placed a custom order for my dress. I measured myself and the dress came out perfectly, I didn't need to do any additional alterations! Though Azazie will reimburse you a certain cost if you need to do alterations (not enough for some people, but would have been plenty for me since I didn't even need them). All in all, a super easy and seamless experience.

I placed an order for the My Darling Daydreamer black sequin gown, the picture on the website showed the dress had a lining, the one I received did not. It's very uncomfortable and not the kind of material you want on your skin all night. The image on the website clearly showed the dress had a liner. This is very unfortunate because I buy dresses to loan out to our local high school girls free of charge and this one was a special request. Very disappointed.

One of my bridesmaids bought a dress before the other two in my wedding party. Shortly after she bought hers, they discontinued that color, then refused to refund the money for the dress that could no longer be used. There was no warning that the color was going to be discontinued, so there was no way to plan ahead. After reaching out to the company, they would not let her return the brand new dress or refund the money for that dress. I HIGH recommend you find another site to get your dresses off, unless you want the chance that your bridesmaids will have to wear different colors.

I found an okay dress (after trying on 6) for an okay price for my cousins wedding. The try on dresses cost $10 each, but can get 3 for $20. Returning them was a hassle. I don't understand why they don't just come with a return label. Trying to contact someone is a joke. I had to wait 90 mins to talk to someone and they hung up. I eventually figured out how to get a return label. I thought we would get a percentage off the dress, but that was only if you purchased the try on dress (I needed a different color). I took measurements to order a custom size but decided to go with a size up because the measurements seems off based on how the dress fit. I'm a bit worried it's not going to fit right, but hey at least I can return that. Again I tried to contact someone but no help whay so ever. Now I have to hope they send me labels and the trynins make it to them in time for me to not get charged for all 6 dresses. I swear if my cousin would have let me order from Amazon, I would have a better dress for a cheaper price without all thebhasstle.

We ordered some wedding dresses and when they arrived they were damaged. Maguey told us that the dresses were fine and they are not responsible for what happens during shipping. Do not buy from them!

I hope they fix their service and have more dress that they can offer for their customers. Thank you.

Hello! I am just reaching out to THANK YOU! My ladies looked and felt amazing in their beautiful navy blue dress' from Azazie! I picked out the color, length, and material, and then asked each of my wonderful bridesmaids/MOH to pick a different dress style! I had four women who are pregnant and they said they felt beautiful and comfortable in their dresses too!

Thank you so much again!

I customized my dress and it came HUGE! And that's because I had already reduced my size by a few inches in the waist and it looked like I was wearing a trash bag. I'm so disappointed. I'm the damn maid of honor, this is unacceptable. I've tried contacting customer service weeks ago and still no response. Probably because they can't keep track of all of the complaints. Then I read that you can't return a customized order.
Well get my size RIGHT and not do a hack $#*! job so that I don't have to return it! That's what a customized size is for!
I will not be coming back and will be telling others to stay away from this vendor.
The non customized dress I had to order off Amazon ended up being a better fit.

I have been an Azazie customer for a few years now, even recommended multiple brides to use this company. The dress quality is okay. It matches the affordable price, and there are lots of options for bridesmaids. But I will never use or recommend Azazie again after dealing with their terrible customer service. Recently, I shipped 2 dresses back that didn't fit with the company's return label, and in their box at the start of January. A week into the package's journey from NJ the package was delayed in WA state. FedEx lost the package/interrupted the return. Once the package didn't move for a week, I contacted Azazie and they began an investigation. They told me it would take 2-3 weeks. After 4 weeks of no communication I had to contact them and they said that FedEx could not confirm losing the package. Then that was it. Regardless of the error on FedEx's part they refused to reimbursement me for my $178 dollar return. A good customer service would reimburse me because I did my part in the package's return. An error occurred that was out of my control. I will not be using or recommending Azazie again. Terrible customer service.

This was a custom size ordered dress but due to being sick for two months I lost weight. I had the zipper taken in and the bust adjusted. I received many compliments on my dress. Everyone said I looked beautiful in it. I was very pleased with my purchase. Washing instructions would be helpful. I got grass stains on the bottom. I washed it by hand and it came out great. I would and have recommended Azazie to others. Their delivery was on time and I had no issues with them.

Its a great site their are multiple options of dresses, the styles are okay but some dresses are not built well for different types of bodies ie. A woman with a larger bust or a smaller bust the way the dresses are designed some don't fit well.

The first dress i had ordered on their 75% outlet came in quick it was cheap but i guess that was the catch when i received the dress there was a large like oil residue on it right as i tried it on and in front of the dress so i could not wear it contacted the company and they gave me a partial refund which was like 20$.

Re ordered second dress full price and everything was fine.

Customer service is great

Bought a dressy pant suit after trying it on. Realized when I got my order that the try on was stretched out. Gonna be very uncomfortable after paying over 250$ Also the pants fit very different in front. Not a fan. But no time to exchange and no one ever answers a email or phone

Poor customer support. I expected better service. I won't contact the Azazie again(( Improve your service please.

I cannot even believe how many hours and how much stress this company has cost me. Bear with me - my original order was lost in the mail, and they wouldn't answer my calls or emails. UPS wouldn't help, so I made a claim through my bank. I still had two other orders with Azazie pending at the time. A few days later, I get an email threatening me that if I don't cancel the claim with my bank, they will refuse to honor my other orders or refund them, essentially holding my money hostage. They said if I did cancel they would work with me to resolve it. I was extremely scared, and nervous as these dresses were for both my sister and my best friend's weddings that are in a few months, both of which I am the maid of honor for. After I did what they asked and cancelled the claim, they still refused to give me my original money back, offering me a 10% discount on a future order instead for my troubles...unreal. They also refused to refund my two other orders even though I showed them proof from my bank that the original claim had been cancelled. Absolutely atrocious customer service, not to mention I am now down at least $300. AVOID THIS COMPANY AT ALL COSTS! Also - the dresses the other bridesmaids did get from there are horrible quality, so you are not missing out.

I loved my experience ordering try-on dresses for my bridesmaids through Azazie! They shipped quickly and the quality was amazing! We tried on dresses fairly early (my wedding is in 14 months) but we intend to buy from Azazie when the time comes! I have everyone's favorite color, style and size written down! Thanks to Azazie for a great experience!

(PS the middle gold dress was just there as a place holder, I think I want to put one more light color in my lineup)

The dresses are beautiful and great quality. I got a dress for my friends wedding. Now I am engaged and wanted to use there sight but they don't have the right colors.

Very timely delivery and great return process. Easy and convenient. Many great dresses and great customer service.

Horrible customer service. The dress I ordered was 2 sizes too small. The packing slip they provided for a return had a barcode to Scan for the return label. The image is so small no one can scan it. My request for a return label by email 3 days ago has been ignored. The customer has absolutely no way to reach this company. They do not answer the phone. They do not answer email. I would rate them a negative 10 on their ability to provide a correctly sized product. I give them a negative hundred for their availability to clients. Azazie should be ashamed of themselves for their complete lack of customer service. If you read the reviews...which sadly I did not...my issues with azazie are a reoccurring theme