• Clarisonic

2018 CUSTOMER CHOICE AWARD

Clarisonic

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Overview

Clarisonic has a rating of 3.85 stars from 190 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clarisonic most frequently mention beauty products, fast delivery, and great product. Clarisonic ranks 2nd among Acne sites.

  • Service
    18
  • Value
    17
  • Shipping
    15
  • Returns
    14
  • Quality
    18
  • Full refund
  • Free shipping
  • 90-day money-back guarantee
Positive reviews (last 12 months): 100%
Positive
4
Neutral
0
Negative
0
1
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What reviewers want you to know

Positive highlights

Critical highlights

  • Really poor customer service and poorly made device.
How would you rate Clarisonic?
Top Positive Review

“The Transformative Power of Clarisonic”

Florinda M.
8/31/23

Clarisonic.com has truly transformed my skincare routine and become an essential part of my daily self-care regimen. As someone who values radiant and healthy skin, I can confidently say that Clarisonic's products have exceeded my expectations in every way.Navigating their website is a breeze, with a clean and intuitive layout that showcases their range of innovative skincare tools. The detailed product descriptions and customer reviews provide valuable insights, making it easy to choose the perfect device for my skin's needs.The performance of Clarisonic's products is nothing short of exceptional. From their cleansing brushes to their high-tech facial devices, each tool is designed to deliver visible results. The sonic cleansing technology not only effectively removes impurities but also leaves my skin feeling refreshed, rejuvenated, and ready to absorb the benefits of my skincare products.

Top Critical Review

“Lots of money for Nothing”

Elizabeth K.
3/31/19

Having owned 2 of the Units-one was Plus and one Mia Smart, I lost so much money. Both stopped working at the very end of their warranty period so there was no help from Clarisonic after they said they do not do repairs. Now I have an inexpensive wand from Amazon (under $20) that works great and comes with 5 heads. I can buy one every month and still save money compared with Clarisonic. Forget the big ads and still have beautiful skin.

Reviews (190)

Rating

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Reviews that mention popular keywords

customer service (9)
Thumbnail of user florindamhg488
2 reviews
1 helpful vote
August 31st, 2023

Clarisonic.com has truly transformed my skincare routine and become an essential part of my daily self-care regimen. As someone who values radiant and healthy skin, I can confidently say that Clarisonic's products have exceeded my expectations in every way.Navigating their website is a breeze, with a clean and intuitive layout that showcases their range of innovative skincare tools. The detailed product descriptions and customer reviews provide valuable insights, making it easy to choose the perfect device for my skin's needs.The performance of Clarisonic's products is nothing short of exceptional. From their cleansing brushes to their high-tech facial devices, each tool is designed to deliver visible results. The sonic cleansing technology not only effectively removes impurities but also leaves my skin feeling refreshed, rejuvenated, and ready to absorb the benefits of my skincare products.

Service
Value
Shipping
Returns
Thumbnail of user mirav3
2 reviews
18 helpful votes
March 21st, 2020

I didn't like the service and products here. I have never met such bad customer-behavior. The staff is not friendly at all. I will not buy from you again.

Thumbnail of user johnh8875
1 review
1 helpful vote
July 15th, 2023

First off, let me just say that this experience was a rollercoaster ride of emotions. It started with excitement, then quickly escalated to panic, followed by regret, and finally landed on a strange mix of relief and gratitude. It's like going through the stages of grief, but with your financial well-being at stake!

Thumbnail of user riyav7
2 reviews
1 helpful vote
July 6th, 2023

My experience with the Clarisonic Mia was great as it gave my skin awesome results, and I completely forgot what acne looks like. I believe I got a good deal on it from a website, so overall, I wasn't disappointed.

Tip for consumers:
Great Results

Service
Value
Quality
Thumbnail of user jennyb574
4 reviews
1 helpful vote
June 28th, 2023

The exfoliator I ordered from here was very very good. It is a good quality product and it runs without any issues. Its been 2 weeks I've started using it and I can already see the difference. Having many features made it more reliable and user friendly.

Thumbnail of user sylviam325
2 reviews
8 helpful votes
May 12th, 2021

It's better to prevent imperfections than to get rid of them! There are no analogues!
With daily use (if there are no pronounced problems), the result in a week is even and smooth skin.
I would also like to add that it is very important to choose the right diet (use Polysorb in case of deviations from the usual diet, otherwise clarisonic will not help), day and night care and vitamins that are suitable for you.

Thumbnail of user luizas9
2 reviews
3 helpful votes
April 15th, 2021

I bought it for myself as a birthday present 1.5 years ago. Then I just dreamed of it, considering it a panacea for achieving perfect skin. For a long time I chose the type of the device itself and the type of nozzle. I stopped at the simple Mia 2 model, and took the Deep Pore attachment to cleanse the skin with enlarged pores. But after a month of use 2 times a day, the skin became very sensitive and reactive. I put down the brush. Sometimes I returned to her, but the result was the same - increased sensitivity of the skin, redness, and in general I saw that the skin does not improve, but on the contrary, she does not like this brush at all...

Thumbnail of user jannatm
3 reviews
3 helpful votes
September 10th, 2020

For portrait photographers, it is very crucial to make the portrait image more appealing and need to adjust the brightness and exposure of the portrait. Clipping Expert Asia can be their helping hand to make the portrait image pop up by providing photo retouching service.

Thumbnail of user jawaharb
3 reviews
9 helpful votes
January 22nd, 2022

My skin condition is much better! I use bugs almost every day. I am so happy! Another huge plus - after cleansing with Clarisonic, the skin perceives moisturizers better. It's a really effective physical exfoliator, but you shouldn't expect it to do anything crazy like clear cystic acne.

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Thumbnail of user lindsaym45
1 review
14 helpful votes
February 10th, 2017

I had a new MIA 2 but it was defective. I called customer service but they said they won't honor my warranty because it wasn't purchased at an "authorized clarisonic dealer". That's ridiculous! How can I business ignore a warranty just because? This was a brand new, defective item! I've been a customer for over 5 years. No more! Clarisonic is practicing bad business, especially considering the cost of these things.

Thumbnail of user ravenw12
4 reviews
5 helpful votes
December 8th, 2018

I really enjoyed this product, I felt it really made a difference on my face. I purchased product from my dermatologist. Product is dead after less than two years.

Thumbnail of user katem570
4 reviews
51 helpful votes
June 19th, 2020

My skin condition is much better! I use bugs almost every day. I am so happy! Another huge plus - after cleansing with Clarisonic, the skin perceives moisturizers better. Since the pores are better cleansed, excess sebum removed, the skin is breathing and is ready to take moisturizers and nutrients, oils, as well as acids (who uses them) Naturally, the products work better and our skin becomes even more beautiful!

Thumbnail of user godfreyhaynesg
1 review
3 helpful votes
May 11th, 2022

I very like this company and they products. I highly recommend this site, because they are perfect. I like this

Service
Value
Shipping
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Thumbnail of user kneithc
1 review
0 helpful votes
August 24th, 2022

They're selling high quality items. My skin was very dry, recently bought few skin care items and problem going to solve. Happy with the purchase.

Thumbnail of user amandas641
3 reviews
22 helpful votes
December 7th, 2019

I've had mine for 5 years. Love it! Although I use it with my facial cleanser. No other way to clean. I'm 23 and gets compliments all the time about my skin being so healthy and young looking. Will buy another if this one dies on me.

Thumbnail of user angelicar252
7 reviews
6 helpful votes
November 22nd, 2021
Verified purchase

I made the tough decision of investing in the Clarisonic facial brush, and it was the best investment for my skin, it immediately showed differences in my skins appearance and texture within days of use, love the sanitary interchangeable brush heads, I couldn't recommend this produce and brand enough

Quality
Thumbnail of user nencyr
3 reviews
29 helpful votes
February 16th, 2020

I have been tasted so many cleaning brushes that I became bored of them, cause all of them are expensive, but effects which producers promised was only on words.
But I can't say the same about Clarisonic, 'cause that it the brush which helps me to clean the make up from my face, rid of all dirtisness and make some peeling effect, which helps me to have beautiful and fresh skin with naturaly highlighted face.

Thumbnail of user mdm79
3 reviews
7 helpful votes
July 29th, 2020

My skin condition is so much good! I used this almost every day. I am very happy. Another huge plus - after cleansing with Clarisonic, the skin holds moisturizers good. Since the pores are better cleansed, excess sebum removed, the skin is breathing and is ready to take moisturizers and nutrients, oils, as well as acids (who uses them) Naturally, the products work better and our skin becomes even more beautiful!

Thumbnail of user soniak101
2 reviews
3 helpful votes
July 31st, 2021

This device really makes my skin better, I feel that it starts to breathe from inside after cleaning my face in the evening and early morning. I also forget about acne, because my pores are so clean and even makeup looks better because of that. I am really happy that once bought this device and now I cannot imagine my daily skin routine without that.

Thumbnail of user flaviap6
2 reviews
19 helpful votes
May 17th, 2019

This is the website where hugs skin for a perfectly balanced clean. See more radiant glowing skin after just 1 week. See minimized appearance of pores after 4 weeks Skin feels smoother, softer and fresher, 96% saw healthier looking skin98% agree the brush head feels gentle and comfortable 95% declare loving this brush head tested on all skin types. Dermatologist tested for gentleness. Automatically connects to app with Mia Smart

Thumbnail of user gregc674
1 review
1 helpful vote
November 23rd, 2021

One friend of mine gifted me a birthday present. It was a card from this shop. I dreamt a long time to buy some stuff for my skin and make it better.

Thumbnail of user christopherh1580
3 reviews
0 helpful votes
August 11th, 2022

Es ist nicht das erste Mal, dass ich bei Ihnen bestelle, es ist sehr angenehm, mit Ihnen zu arbeiten, danke für den Service und die schnelle Lieferung

Thumbnail of user demirb1
8 reviews
9 helpful votes
April 9th, 2021

I was really pleased with the services because they came quickly and my skin changed dramatically. Good Service

Thumbnail of user darleens7
1 review
1 helpful vote
September 24th, 2021

I really like this company and often use their cosmetics. All the times when I ordered this product everything was extraordinary however my last order was a bit upset as the delivery arrived much later than promised.

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Thumbnail of user emiliar15
1 review
6 helpful votes
March 18th, 2020

Wow. It was my best skincare purchase. Thanks for the fast delivery, affordable price. Most of all I like my brush.

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About the business

Discover Clarisonic's collection of sonic body and face brushes, replacement brush heads and skin care products to help you reveal clear, healthy skin.

Business Attributes

  • Full refund
  • Free shipping
  • 90-day money-back guarantee

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