CVS

The pharmacists need to get their $#*! together! One month an rx goes through ins. No issues and then the very next month they state ins. Wont cover the rx! Never answer the phone! I stayed on hold for an hour! And not just once! They are awful go elsewhere! Had to call Insurance company myself to correct the CVS

The various CVS pharmacies I've been to always seem understaffed. It is difficult to get good care because of understaffing. I've heard I will no longer be able to phone CVS and reach a human. When my doctor renews my prescriptions, I'm having them sent elsewhere.

This place has gone downhill over the last year. The worst customer care of any business I've ever seen. Pharmacy staff are rude, and act as if they have better things to do than to help the customers. They should just close the drive thru because they are rarely there to help customers, and if they are there, they will make you wait hoping you will just leave. How does this place stay in business? We will be transferring our prescriptions to the Walgreens across the street.

Are not responsive to customer concerns or care. Never have Rx when needed and wont let you know when available or options, disorganized,unprofessional.

I order online due to declining health.
I went to pick up my 4 items that I ordered the day before. I didn't realize they don't offer curbside pickup. I grab my cane and proceed to go into store. I see, what I assumed was my order, on shelf, behind cashier. She tells me I need to get in line. The line had 6-7 people in it. 32 minutes later, I finally got my order. I thought shopping online was to make shopping easier, especially for the handicapped. I definitely won't shop online there, unless I am able to have it mailed.

I purchased an Amazon gift card from my local CVS in Nesconset, NY. Upon trying to redeem the gift card, we discovered it was fraudulent and the claim code was removed so I could not redeem it for its $50 value. I returned to the store but they said that they could not help me and I would need to contact CVS's Customer Service group. I opened an investigation and after ~3 weeks, they responded to me taking no responsibility even though the gift card was purchased in their store. They basically told me it was my problem and that I should try contacting Amazon to see if they will credit it me. The Custome Service representative was smug and totally not helpful. I strongly recommend NOT shopping at CVS because they do not stand by their sales.

Just out of the hospital where my cardiologist changed my prescription for a medication that, ironically had been delivered during my hospital stay. Operator was willing to send a return label but her supervisor denied it because "it had been renewed via the internet". What a lame and uncaring response especially since CVS got the prescription for the replacement medication. Advice: stay away from CVS. They don't care about you.

My wife is a advanced lupus patient and she suffers a lot of join pain and muscle pain, The pharmacist refused to fill a lupus patient pain medication, she gave us 3 excuses, the first one was she needed to transfer my wife profile from the previous pharmacy, the second excuse was she needed to talk to her Dr and after the Dr confirmed that everything was legit, that it was OK to fill it, the pharmacist decide she didn't feel comfortable and refused to fill it.
I called cvs corporate office and they didn't care about the patient, they told me that their pharmacist can refused anyone at will, that if she didn't feel like filing it she could refused and there's nothing anyone can do.
I will never use this place again and In My Opinion if you want a reliable don't pharmacy don't use CVS they don't care about the truth, if the CVS pharmacist can have the power to choose to let the customers suffer they shouldn't have any customers to torture.
There should be a valid reason to refuse to fill a patients medication and cvs is allowing their pharmacist to discriminate and use personal reasons not to fill, when I spoke the corporate they said that if she doesn't feel comfortable she has the right to refuse and I asked why she didn't tell us that she didn't feel comfortable at first and instead she said she needed to transfer her profile from the previous pharmacy, when publix transferred the profile, she got another excuse, she said she needed to talk to the Dr, after the Dr confirmed that it was fine to fill it then she said she wouldn't fill it because she didn't feel comfortable, the truth is she didn't want to because when I told her that I get prescribed the same medicine and I fill it in that pharmacy she looked at me like is my choice not yours.
The point is that cvs corporate office is not supporting their customers, they completely disregarded me, they don't care about your suffering.
Cvs is bad business for patients period.

Awesome employees at CVS in Smithfield NC. I thought I had left my photos there and they were willing to reprint them. Come to find out they fell out of the bag in my car. I would recommend printing your photos there

CVS Marconi could not get assistance with the photo machine, drove to the CVS on Dewey. No place to sit at the photo machine chair broken who in the hell is the manager of these places I need to be fired.

I went to CVS today, the one on ******* Seco Canyon Rd, Santa Clarita. Employee name Kaylane provided terrible costumer service. She was not interactive, not helpful at all, not interactive, no eye contact, she looked like she had not had a shower for a week. She was unwilling to help out or answer questions when we asked her about rewards. She was in a bad mood. We go there often and this is the second time we receive terrible costumer service. This particular store might need a serious costumer service review. I would suggest giving some of these young employees costumer service training. Remind them body language and appearance is important. There is a lot of CVS store around SCV, I would rather go to a different one from now on.

Last night my husband went to CVS in Edgewater, FL. Our dog was seriously ill and we just needed one of the liquid medication syringes they give for free to get some water in to him. Because he was not getting a prescription they refused to give him one, he asked if they had them in the store to purchase or if he could just purchase the ones they give away but they refused. So he drove down the street to Walgreens in Edgewater, FL and they were not only happy to help, they gave him 3 different ones to try. I will be cancelling my Extra Care subscription with CVS and will only go to Walgreens now. Very disappointed in their lack of empathy and willingness to help their valued customers.
Kudo's Walgreens, you just gained a new faithful customer!

This place has been price gouging people now and it's causing people to be sick and die! I will be reporting them to the attorney General.

I would not recommend CVS to anyone I know. This pharmacy has been highly unprofessional and has failed to take responsibility for their mistakes. I've encountered numerous issues with this location, including a situation where they caused problems with my insurance, effectively locking me into using their services. When I expressed my dissatisfaction in a review, the pharmacist quickly called me at home to address it. Today, they made yet another mistake, and once again failed to take responsibility. The pharmacist, Alonso, was unable to resolve the error and instead argued with me, even suggesting that I might run short on my medication. He then passed the phone to the pharmacy manager, who couldn't make sense of the situation and attempted to blame me, falsely accusing me of picking up my medications at another location, which was impossible due to the situation they had created. I overheard conflicting stories from the entire staff, only to have the blame unfairly placed on me. The pharmacy manager instructed me to contact my insurance to inquire about the last filled prescription, something that should have been handled by them since they caused the mess in the first place. It's quite audacious for them to call me back about my experience. They need to address their issues and provide better training for their staff. I wouldn't visit this location even if my life depended on it, as the incompetence and lack of accountability here could potentially have serious consequences.

CVS will never have all of your prescriptions at the same time. They will either tell you their machine is down or I have all but or our shipment didn't even come today Etc lies! I am now again without a prescription I must take every day. CVS does not care instead of just telling you you need to go to another location or another Drug Company all together they just let you suffer they we'll just get your money from the next person. So go ahead and die they don't care!

Trying to get my diabetic meds has never been harder. You are not the priority. I've never been on hold with the pharmacy for less than 30 fricking minutes. God forbid people need urgent medications. Fill time is always at least 45 min. Rude and disrespectful when I tell them what I need. In a rush to get u off the phone when you have already been on hold for 30-45 minutes. Unbelievable

I used to go to cvs in Howell off of Golf Club and Grand River Ave. They are all terrible employees. Never nice! They all act like you are bothering them! My scripts were NEVER done on time. The last time I went in there I had had enough! I wasn't able to fill my script because of a mistake the pharmacy made. They just thought they would blame me instead of taking care of it! I was getting my antidepressants so it's not like I ever took extra! They told me to pay $200 out of pocket! I will NEVER step foot into another CVS! They are the absolute worst there!

CVS is becoming more of a hinderance to my health than any good. I cannot take my medication consistency on a month basis because of their lack of….so much. They should not be in business. They fill and make decisions based on their own judgements. I constantly have to go without meds that most pharmacist and all doctors advise you to never stop abruptly….it's ethically and morally disrupt. They withhold medication that is detrimental to go without.

The price of OTC medications and General Merchandise at CVS is more expensive then it should be. This is a large chain and as such buys in bulk and gets preferential pricing which it does not pass to customers. Every product such as aspirin, Tylenol etc was cheaper to begin with in Harmons. This is a grossly overpriced store. They have even been sued in several states for overpricing prescription drugs. It's ridiculous. The V in cvs stands for value something you really don't get at this store!

My doctor send in a script for 2.5 mg tablets of prednisone. They gave me 5mg instead. Im glad I pat attention or this could have turned out badly. Thats a 2.5 and a 5 mg side by side

When will senior management deal with the bad morale and stressed out staff. Not to mention those excessively long register receipts that have coupons that expire before you can get back to use them. My sense is Senior Management is too greedy to care. After all it cost a lot to maintain 4 private jets.

There are signs and advertisements online about walk in availability for vaccines, including covid-19 vaccines. I walked into two different CVS pharmacies without an appointment and was turned away with the reply, " You have to have an appointment. We don't do walk-ins." When I try to use the online portal to make an appointment regardless of what zip code I put in, I'm referred to pharmacies that are nine to 15 mi away when the one two and three miles away from me doesn't come up. It's very difficult to make an appointment at a convenient location. Finally to watch two to three clerks walking around in the store while leaving the front counter so that the only option is self-checkout is absurd. You cannot purchase gift cards totaling more than $200 at a self-checkout, we are limited employees of CVS, ergo you actually need someone who works there to make the transaction for you. It takes 10 to 15 minutes to find anybody who works in the store to actually help you out anymore. I'm just not using CVS anymore. It's such a crapshoot when you go there. Then you all wonder why you're losing business to online stores or Amazon? Just open your eyes. Tell me your customer service matters to you.

Can never get a prescription filled without some problems. They refill orders that are not auto refill. Say they don't have prescription refill orders when they do, just not looking, since doctor writes out a prescription for 1 month (dates them for each month until next recheck need for the medicine in 3 months) and sends to the pharmacy. Medication is one that shouldn't be stopped all at once.
They only 1 time admitted to this mistake.
Get so pissed off at them I could scream.