Dick's Sporting Goods

My son got a gift card from here went to fair Oaks Va to use it the cashier took it and one that was partially used. He used the partial. Opened packet for other.gave to clerk and she said not activated and thew the whole thing away...he says receipt was on carrier...so called store and cs both so sorry no receipt no refund. Would not do threw drawer to get it...so we are out 50.
Thanks for nothing

I was at dicks in willow grove park pa, for a order pick, I had an issue and Anthony, a dicks employee went out of his way to help me and solve the problem, I wish we had more representation of a company, he is wonderful, polite, intelligent, thank you!

Be very careful at the warehouse in VA Beach, they moved us to a different register as the first was not working, but ended up charging us twice and after 3 months of back and forth, refuse to acknowledge the error.

I ordered a ping pong table a month ago. A purchase the cost well over $1000. I paid for delivery and set up. The only logistics company they have is AIG. It has been nothing but a nigh mare. 3 days waiting for AIG to arrive. I had to deal with their dispatcher, unprofessional customer services, texts telling me they are coming and it route for 8 hours then by 6:00 pm the no they are not coming text arrives... 3 different days! Tons of phone calls, text messages and a whole lot of wasted time. And, no I never received my ping pong table. They had my money over a month for nothing. Dicks shame on you for using such a terrible services as AIG. I have one very disappointed child. Shame on you Dicks.

DO NOT EVER use their delivery and setup service. It's terrible! Dick's contract's with AIT Logistics Worldwide and while they may be great at delivery in the rest if the world, they suck at it in Arkansas. They have changed the delivery date four times, changing excuses everytime. First time - his helper was sick, second time - he wrecked his truck, third time - it was rainy, fourth time - he misread the calendar! What an idiot!

Bought a crossbow from dicks sporting goods shot it 5 times and limbs started to split took it back to dicks and they wouldn't do anything about it. The bow was only 2 weeks old. So much for customer care won't spend another dime at this store. It's ridiculous. My proof of purchase is on my dicks card

This is a industrial zone close to the main street where people walk around and they just delivered the package on sunday just in the ground outside the door where everybody con take it, luckly i came to work for office reasons and i see the pachage...WTH at lest put it inside the gate since there is a gate...that mean you are really uncaring careless.
I can have more pictures regarding a purchase to be legit if you want

It's as simple as this. I purchase a sweater from Dicks and it was In the men's section for a gift. It was a female's sweater medium. I contacted customer service and there is no working with them. From suggesting I would pay the shipping to.nothing short of I need to drive back to the store to return of exchange it. The simple point is, if your Canadian, don't purchase in the good old USA. There is no return, exchange or refund.

I quit going to Dicks when they stopped selling hunting equipment and apparel and I bought a LOT of it there. Decided I would go back to find a couple Dolphins football jerseys. They had nothing. Every time I've gone there they have nothing that I'm looking for. I'm astounded they are still in business and the store is always empty of customers. They are overpriced and stand behind nothing. That was my last trip there. Just another store that will fall to Amazon.

I tried to return an item without a receipt but with my card statement but the system couldn't locate it. The two clerks who helped me were very useless. Ruben was very professional and helpful. With his info to call customer service to locate my receipt I'm finally able to get a refund

This is my second Dick's order to never arrive. The order doesn't show up in my account and when I try to track the order, I receive an error. When I talked to a rep she told me they switched the shipping to same day delivery and it was on the way. It was not.I did not want same day delivery due to the huge problems I had on my last order. I am sure I will be spending more time on the phone trying to get my money back.
Last time, since it was a same day delivery order, they made me call DoorDash (a 30 minute call) and then call them back. I still never received the refund on that order nor did they credit any of the points back as promised. Avoid ordering anything from this company's website.

It's now December 21. I returned an item November 14th. Dicksporting goods confirmed they received the return back November 17th. I have yet to receive my refund of $141.00. Last supervisor I spoke with said there was nothing they could do. Basically they are stealing customers money. Not only do I not have the item purchased but I'm out of money. Never will I shop with them again.

Ordered a nfl jersey was in stock two days later they canceled my order didn't give me a reason till I spent 45 minutes on the phone telling me it was out of stock mind you this was already paid for on 12/18 than they canceled it on 12/21 don't order from them this is probably way they are going under hope you close your doors you really are DICKS

I ordered 3 pairs of Nikes and not one answer, I called 4 times and nothing, I have not received any email of confirmation, I called my local Dicks in Chino California and explained about my order to a manager and his answer was I CANT HELP YOU! I am so upset for the rudeness of their personal and lack of training on customer service, also keep in mind its not like they are busy, the storage was empty buy he was just bothered by my question on my purchase on line, I asked him if he could find me in their system with my address, phone number, email or anything, yes his answer was I CANT HELP YOU!... ill make sure people knows about your practices

They called the cops on me for trying on a pair of shoes an walking in them in the store. Never tried to leave the store and was in the process of shopping for other items I also had my 2 young daughters with me when this was all happening. I was arrested my mother had to pick up the kids and I was taken to jail for trying on a pair of shoes. I took it to court and in the video of the cops and the loss prevention guy they asked him what he wanted from this an he said a apprehension for him self. I still can't believe this happened and will never shop at dicks again. Who doesn't try on shoes when they are looking to buy some $#*!ing redicious!

I went to the Dicks at Fayetteville mall in Lexington ky trying to find my son a new tee-ball bat, I had a few I wanted to try and a sales person named Tucker. He took my son and I into the indoor cage they have and told us we had 4 swings with each bat, well he went above and beyond as far as helping me with my son to get comfortable with his new bat and swinging techniques. I have never had such good service from an employee and I shop at this store a lot. I just wanted to tell him thank you and great job, I hope you know what kind of employee this gentleman is.

Thanks,
Nick Lutton

I ordered a pair of sneakers online December 24,2023 and once the shoes arrived they didn't even come with a shoe box lid and the shoe box had been cut down in size altered with scissors or something to half of the box original size that it should have been, and both pair of shoes had dirty skid marks underneath the shoe and on the sides of the shoes material was dirty as well as the shoe strings, shame on this company for even sending a paying loyal customer a dirty used pair of shoes and I paid for nothing other than a brand new pair of shoes, I read several reviews about customer's who received used shoes from this store and now it has finally happened to me too. I also once purchased a American flag folding chair and it came with the carry bag, I bought the chair in store and once I got home and took the chair out of it's carry bag and opened out the chair it was completely filthy with dirt stains all over the fabric seat and it had a shoe print on the fabric.

Why does Dick's Sporting Goods keep sending me emails saying they've "reimagined" their stores. Did they all of a sudden decide to once again start supporting the 2nd amendment? They lost me and many others when they decided to restrict our choice's & availability of sporting rifles. That must have been 5 to 10 years ago & I've never returned. Lots of other sporting goods shops to visit & spend my money at.

Oct 12,2023. I tried to return a $10 purchase without a receipt. OK, charge a 10%, even 20% fee
But not almost 80%! The store manager said "$2.28 refund on $10 is the company policy."
She claims, "Someone, sometime bought the item with discounts for $2.28 so I may have." She could have said any amount, you won't know whether that's accurate.
She could tell I'm a financially comfortable, 84-year old, wearing a veteran hat and disabled. "She is still not permitted to use judgement" - it's the billion dollar Co's policy!

After ordering a pair of sandals on 3 July 2023 I have still not received them and have emailed *******@peachcher numerous times who keeps saying be patient, looking in to it and looking for another logistics company, sending another pair to replace the missing ones and despite my asking for a refund numerous times this has still not been done. The company has now changed names. Disgusting service. If I could give no stars I would. Appalling customer service.

Dropped bike wheel off and told it would be 10 days. Heard nothing. Called twice and no returned call.
Went in store six days later (total of 16 day) and found wheel against wall with nothing done. Complained to Levi (apology) and Pete the manager (another apology). Pete offered "expedited" service but admitted the repair might take another two weeks. So much for expedition. I was offered shallow apologies with no suggested action. Truly disappointed in customer service. Took wheel to an independent shop for repair.

Scam never place an order never received my shoes. $#*!ing scam lost my@$32Aud waited for almost a month 16 9 2030 they said delivered on the tracking site which was Saturday usually closed courier service.

Dick Sporting Good on route 56, Lombard Illinois.
I stayed in this store fir more than 40 minutes, trying to get someone to help me find Shin Guard for my grandson. I even went up front to speak to personnel in the store. The young man got on his little speaker to try to get someone to help me, I stood 10 more minutes waiting. Left the store without being served.
All of th it s was after my husband and I had bought two pairs of shoes.