Ibotta

I enjoy using Ibotta as my Christmas savings account. I match offers to items I would normally buy and bank the cash back till I am Christmas shopping. Recently they have made it easier to use at places like CVS and seem to offer more offers on items I actually buy. It is a tad time consuming and I wish there was a way to sort through items quicker but otherwise it's an extremely valuable tool for my family's finances!

I didn't have any issues with my most recent order but I have in the past and customer service has been helpful and quick to fix my missing cash back.

I've been using Ibotta now for a couple of years. It takes a few minutes before you go shopping to check off things or review updates on the app, but totally worth the small amount of time put into it. I catch myself sometimes buying something online, only to realize I didn't go through Ibotta! There's lots of businesses you can pick from to get money back, and very satisfying when you receive cash. There's a few glitches here and there, but it usually evens out.

If money is missing or missed, they are quick to answer and resolve it.

Overall, I've been fairly satisfied with Ibotta and my earnings through grocery, various retailers and restaurants. However, I don't understand why there are hundreds of offers available across many stores/retailers, such as Meijer, Kroger, Walmart, etc., but those same offers are not available for BJ's Wholesale Club—you only offer a handful, and I've noticed it's never for products like paper towels, toilet paper or laundry detergents—why is that?! I wish someone would look into that… needs to change!

I enjoy shopping with Ibotta for most of my shopping needs. I always double check that I'm buying the right quantity ie: sizes, count etc. it's great to see you've got Cash Back. Then when I decide to Cash Out my Ibotta earnings it goes to whatever I decide, whether it be my bank account or Amazon etc.
I do highly recommend this app, you won't be disappointed.

Anytime I have contacted Customers Service with an Issue about my Cash Back missing for some items. Ibotta contacts me within 24hrs.

I've been using this app for quite awhile now I haven't had any real issues when It has missed something it's easy to get quick support. Once you get at least $20 you can purchase gift cards or transfer to your PayPal and it gets transferred so quickly. If you're the main shopper in your household this app is a no brainer. The only complaint is if the scanning the receipt was easier for example just scanning instead of lining up until the lines turn green.

Some items weren’t accounted for cash back. I didn’t really like having to take screenshots of my online receipts because they are long but I did and they were fixed.

I placed and order #*******449 with Sam'sClub on Feb 21,2024 through the browser extension on my computer and was logged into my ibotta account. When I selected Sam;s Club 4% cash back came up which I selected. My order before taxes was $96.90 so at 4% back I should have received $3.88 but I was notified that I only received 0.72 cents. The same thing happened the last time I placed a Sam's order and the issue was corrected. Why does this keep happening?

The care team took care of my issue. Thanks!

I like using Ibotta because the savings are instant and the money is real, not in form of a gift card or store credit. With a little planning, you can clip your preferred items before going to the store or while shopping. Then, just record your receipt through the Ibotta app and see your savings grow. It's a great way to make extra money for items that you regularly shop for.

[This is a second update to the original review, below.] The combined efforts of Ibotta and their partner's customer service folks are worth a sincere "thank you". They were attentive and thoughtful, going the extra mile to get everything ironed out, and I'm grateful to them.

[This is an update to the original review, below.] Give Ibotta credit for trying. After several back-and-forths and escalation, people with discretion became involved, things were sorted out, and a full rebate was issued. Not exactly a sterling experience, but they've tried to be fair... and to give them the benefit of the doubt, it could be that the Ibotta platform is intended, and works better, for regular repeat purchases than for one-time rebates like my own. I'm raising my rating from one star to three to reflect their efforts and a satisfactory outcome.

[Original review, with some redactions.] My introduction to Ibotta was in the form of a neck tag on a bottle of Kahlua, offering a $40 "cash back" rebate for the purchase of six (6) bottles. Having purchased the same, saved my receipt, brought the Kahlua home and unpacked it (from the gift-box packaging), I went down the Ibotta rabbit hole of installing a phone app, setting up an account and trying to find the process for obtaining a rebate.
News flash: There is none. The offer is not a rebate, and not cash back, and not $40 for six bottles. Instead, it is some sort of earn-credit-by-buying incentive system. Moreover, the offer is not a $40 cash back rebate, but rather $7 unless one purchases multiple brands (and no more than three of a single brand)... Of course, along the way Ibotta obtains as much information as possible about users' identities and buying habits, and no doubt plans to market this information to third parties...
Multiple email exchanges with Ibotta's customer service group shows them to be well-meaning... but ineffective. Their handling has been more or less robotic, and time spent taking and uploading product photos and UPC codes per their requests for supplemental information yielded absolutely nothing apart from the automated, inadequate $7 credit.
I would give Ibotta zero stars, if that were possible...

Legitimate, it actually pays out, payout is fast. You can earn cash back not only for in-store, but also shopping online, with some stores you can even link accounts so don't have to worry about uploading the receipt. Highly recommend the app. Thank you Ibotta!

Great when doing the work. Getting help to get the money you earned is a joke. 3 days no response. Still waiting spent days to get enough cash back for PayPal.

Where to begin. Well they are extremely organized and fast. Being human I make mistakes especially coming back after so many years. They catch it and explain it so I don't do it again(very much appreciated). The app actually allows us to try new things and some of our favorites. Literally so my shopping list with the app. Makes shopping a little more fun— it usually is NOT. One critic would be to have phone # for help, but you can easily navigate to the answer on there site or the community of users. I could go on but you've probably stopped reading by now. Hope it helped :)

Emails got confusing and spoke to multiple people via email and just got confusing. Everything worked out eventually and the people I did communicate with were extremely pleasant.

I have been using Ibotta for a few years now. I like using Ibotta, but sometimes there are not items available that I purchase. It has gotten me to try new things.

The app is not difficult to work and the customer service (when i needed it) is good. When I first signed up I was getting a total of approximately $20 per month. This time it has taken me 3 months to get to $19.50 (still shy of $20 as I enter month 4). My shopping habits haven't changed. Being a little un-trusting - I think the algorithm is holding back on cash backs they know I like. They are trying to force me to try a product they're pushing. I don't appreciate that.

I didn't get a cash back. I contacted them. They fixed it. Wahlah! Good job guys.

I really like this app. Its easy to use and you earn cashback that goes to your bank account. LOVE! LOVE! LOVE!

When I first joined had no trouble getting my points. In the last month have had to fight to get my points. And have still not gotten them all. But it's nice to earn money to pend later too.

They did an awesome had some deals. Ibotta wouldn't load at grocery store. Added when I got home. It was saying nothing different in cash back. Took picture of receipt said receipt already been process. But ibotta and their awesome customer service catch it. Thanks ibotta you did good.

Last one week onwards I started using Ibotta app and it's providing extra savings from grocery &other products.
I would recommend to use this app

I always buy two herbal essence shampoo for the six dollar credit for my body. I would match the barcode in the store to make sure before I purchase and every time I buy it I bought it gives me a hard time staining it's not correct or it doesn't match but it does and I have to email over and over and over. I even take pictures to prove it and they still come back at me saying. It's not correct then they finally credit my account but it's not right.

I wasnt credited a good size dollar amount and emailed them... went through the steps of what I did... which is exactly what they said on website to do. But apparently lost connection when signing in to my account on the actual shopping shopping sight. They basically said tough luck. You didnt do what you were supposed to.So I let them know I make others aware.

What a super easy way to get cash back and save for that super fun trip, something that you really want, or just to keep gas in the car
You choose!

Won't give you your referral bonus when you refer someone, not worth wasting your time on, I referred my daughter and she got her bonus but I never got mine

I love it so much I use it everyday. Highly recommended and easy to use. Cash back on so many products.

Ibotta is the only cash back app that I use, bc it is easy and convenient. I love being able to link my cards and not worry that I forgot to redeem after shopping. I love that it's not only groceries, but some of my favorite other brands as well. I love letting my money add up for a year and using it on either big Christmas gifts or towards our family vacations. I've bought kayaks with my extra money, as well as Apple Watches, bought my family of 4 an all day excursion on a Ranch out west during our Outwest Roadtrip, and lots of other little things.