Lulus

If you need an outfit or article of clothing for a special occasion, look elsewhere.
The shipping takes forever!
The website said it ships in 1-2 days,
So you'd assume 3-4 days after that to get to you. Nope! It's over 2 weeks! Ridiculous in today's online shopping world. When you track your shipping the graph just sits on the same location for days and days while you're trying to figure out what else you can wear for a holiday event once you realize your entire plan is blown by their freakishly sluggish shipping.

I wish I had better things to say about Lulus. I bought some business casual pants on sale, and while they are definitely super cute, they're clearly made out of cheap materials. Of the three pairs I ordered, one's zipper broke immediately, and another has a giant tear in the pocket. Haven't checked the third pair but there's likely something wrong with them too. I think if you're going to go for fast fashion, you might as well go to one of the super cheap places, because honestly the quality is nearly worse.

I love all of the items I have bought from Lulus. I was unsure about what kind of quality I would receive as well as if the items looked like they did on the site but they absolutely do. They have such a beautiful array of dresses and the quality is very good for the price. I ended up ordering two more times after I received the first item and fell in love with it.

I ordered a couple of curvy fajas placed the order in SEPTEMBER and it's now DECEMBER and I still haven't received my package I tried emailing them, no response, I reseted my password so I can log in and check up on my package, got an email with absolutely nothing on it just blank. My 13 year old son bought them for me and they basically robbed his money because my package is no where to be found.

I was extremely pleased with the quality of this dress. I bought it a size up so that it would be elegant and still be flattering on my hourglass figure. The color is a more true turquoise blue than shown in the picture, which is fine because I didn't want something that was too purple or too bright. The other great thing about this dress is that the built-in underwire is removable so you don't have to deal with finding an ugly bra underneath!

Miguel from customer service gave me back my full refund without any hesitation. I appreciate him for that. It's my first time shopping on the site, some of the clothes worked out for me some didnt. And I was nervous about the returns/ refund because I didnt know the policy's. Will be back shopping at lulu, thanks Miguel! Happy holidays
Phone call date: Wednesday December 13th 9:30am

I orders some cute outfit from them last week for around 150 usd and woke up this morning with a 70$ Duty fee to receive my package. THIS IS HORRIBLE. You have no choice but to pay it as you've already paid so much for the package. Duty fees should NEVER be this higher for a 3 dresses. APOLDE.

I bought 5 items, wasted $150+ and could not get a refund on any! Cannot reach customer service on chat, text, or phone call - all robots that don't connect you. Call literally hangs up after a minute of wait time. They stop you from responding on the chat by blocking your area to type. They charge your phone carrier a fee to text.
All items came super cheap - shoes looked like they had glue coming out all seems. Ordered a small dress, it was XL with a S label sewed in.
Will never purchase again. Terrible experience.

Although dresses were nice and good quality I returned as neither of them fit. Tags were still on dresses as they were only tried on for less than 5 min and then placed back in box for return. LULUs claims tags were not on dress when returned which is false. How do I prove tags were on dress? Lulus refuses to refund- will never buy dress again as there is no way to prove tags were on dress when I mailed back-- total RIP off - do not recommend if you feel dress may not fit! Terrible company.

We ordered a dress and received it quickly but unfortunately, it was not the dress we ordered. I contacted customer service and they reassured me that I would not be charged any return or restocking fees. I sent the dress back and we received a full refund in less than a week. Though our purchase didn't work this time, I would definitely shop with them again.

Just received my purchase order and beyond happy that I could not pass up the opportunity to tell everyone! I will admit I was worried about the quality the fit and delivery I ended up purchasing a plan B and C elsewhere so that my disappointment wouldn't be too bad but when my purchase arrived in accordance to the method I chose, my review meter began. As I tried on the piece it blew my mind and exceeded my expectations-
Lulus has just gained a frequent customer! Thank you! Now for the shoes…
Carmen
Queens NY

I'm so disappointed in myself for not reading reviews prior to ordering from LuLus. Seems to be a common issue as I received an email regarding my return and it stated that due to hair and fibers, I could only get online credit. I like many others have stated, tried dresses on once, immediately after a shower, no makeup, no deodorant, and no pets. Once tried on, I immediately put back into the packaging and box for return. These were both black dresses and would virtually be impossible not to have a fiber or hair on it. I would bet had I looked closely, I would have seen hairs or fibers upon opening, What a complete disappointment. Due to principle, I will look into options of getting my money back. And I wouldn't have given any stars for a rating but it wouldn't let me post otherwise.

The sizing was all over the place and so was the quality. I didn't realize the return policy was 30 days, thought it was 60. Bought them online and after I mailed them back, they said no refund. I'm out about $500 and the only thing they offered was to "donate" the clothes. Will never, ever order from them again.

I've been a big fan of lulus ever since discovering them and have never had an issue until I opted to get store credit for a return instead having the funds returned to me. I have since tried making several orders where I selected to use store credit but then found later my credit card was charged instead. My store credit should have been used in its entirety but was not and this was after a few attempts to use store credit as there website explains. I finally had a free moment to contact customer service and they gave me the run around about how they could not give me back my store credit despite my issues using it on there website. After I pushed some more they offered to return it for some previous order and before I agreed to do that they did it without my approval. I then asked them to fully refund my credit and they finally did it but not without considerable effort and pushing on my part. I regret ever opting to have store credit for a return and I hope no other customer has to deal with the same thing I've had to deal with. Regarding the story credit problems I give them one star but because they did ultimately resolve it (after a considerable amount effort!) and in the past I've had good dealings with them I give them 3 stars overall. I hope they resolve the issue with store credit but until they do don't let them give it to you or else you are going to deal with a big headache trying to the money back from them.

Lulus makes their return process look easy but you will be out over $50 if you try to make a return. You get docked the shipping cost for both ways which will be over $30 (the return shipping is more expensive) and they will NOT refund you the sales tax, which is unheard of. Instead, after back and forth with them passing me to different departments because the customer service rep couldn't do simple math, they linked me a to Canada Border Service Agency's website to mail a form to the government to get my sales tax instead. They provided no guidance at all and said it was their standard policy. I've had international refunds before and this has never happened before. They always refund the sales tax. It makes no sense why Lulus wouldn't refund the sales tax and get the refund from the government themselves. This has been the worst customer service experience of my life. They don't even have a customer service phone line. I have warned all my friends and will never be shopping here again.

I am not sure why they advertise the brand is made and shipped from the USA. While the item I received shipped from a US address the tag on the garment said MADE IN CHINA in huge letters. I don't have a problem receiving items from other countries that how the world works. I have a problem with the price point for the quality of the item. The dress I received is nice looking but it feels like I could have gotten a higher quality item from another store (that doesn't claim it's a luxury brand) for half the price. I am keeping the ítem because it is wearable (though they do run small) and honestly from the other reviews I've been reading recently I don't want to deal with the hassle of returning. I wanted to give an honest opinion for anyone doing research about purchasing items from this company. I won't be purchasing again from this site.

I heard about Lulus through a friend and thought I would visit their site. I found items that seemed reasonably priced and on trend. This was my first time ordering clothing online. I received my orders yesterday, they came in two separate shipments - all 4 purchases fit perfectly. I am a bit hesitant to purchase anything from Lulus again however due to the duties applied and the exchange rate. You can expect to pay an additional $50 per $100 spent on Lulus items due to the conversion and when you receive the items an additional $30 per $150 for duties. So in all with two orders I feel like I spent $160 additional. I wish there was a Lulus Canada site.

I used only once, washed it according to the instructions and this happened. Also I left a review at lulus but they never published it. I learned that they're not honest with their reviews, they only publish the good ones. I won't buy again at Lulus.

Bought 3 dresses and 2 pairs of shoes in May with the intention of purchasing a pair of shoes and a dress for graduation. Neither of the shoes fit despite being my size (they were too large and I probably would have broken an ankle) so I picked the dress I liked most and returned the other two. It is now September and I got an email from them that I have returned too much stuff lately and if I keep returning things they will limit service on my account. I haven't bought anything since this event and otherwise I have kept purchases unless they have been too large. (I am 5'0" and under 110 lbs so finding things that fit is a huge challenge) I am now super weary of purchasing anything else from them because I am afraid they won't allow me to return things. It is a shame because their clothes are super cute but are usually on the large side. (This is even if I order an x-small) Definitely give them a try because they do have some hidden gems but short people just be weary of their return policy.

Just be aware, that you need to pay a huge duty/tax. I ordered dresses for $180 CAD and paid an additional $77 CAD in duties. Dresses are made in China and are of medium quality: better than Shein, but worse than H&M or Le Chateau. I will not be ordering again. Customer service was nice, and dresses arrived in 10 days.

Service was fine, it's hard to identify what size you are and a lot of products look a lot different in real life than on the model. I always have a hard time identifying my size from LuLu's - even if I bought something before that fits. Size seems to vary greatly by item. However, it was easy to return and I got my money back quickly.

I ordered the dress and waited several weeks after it said it was shipped only to find out it was "lost at the warehouse" and I was never told. Upon calling, it took a bit of work but a new dress was located and shipped out to me. Thought some sort of a discount would have been provided but no consolation for the trouble or delay was given. Luckily I love the dress! Had I not called I would have paid for a product that I never received.

Ordered 2 items for a summer wedding somewhat last minute. Items arrived to my door (Canada) in 6 days.
Dress was lovely size large and shoes size 7 (fit slightly big). Long story short they were a hit! Will order again :)