• REVOLVE

2022 SITEJABBER AWARD

REVOLVE

Overview

REVOLVE has a rating of 4.59 stars from 778 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, fast delivery, and easy returns. REVOLVE ranks 41st among Women's Clothing sites.

  • Service
    134
  • Value
    58
  • Shipping
    57
  • Quality
    56

Proactively asks for customer feedback

This company responds to reviews on average within 3 hours

Positive reviews (last 12 months): 92.3%
Positive
470
Neutral
17
Negative
22

Instant Feedback

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What reviewers want you to know

Positive highlights

Critical highlights

  • Her sister had the exact same problem I did and also had to phone customer service to get the issue resolved.
How would you rate REVOLVE?
Top Positive Review

“Website is well organized and easy to navigate, pictures...”

Креветка g.
3/17/24

Website is well organized and easy to navigate, pictures of the products are clear and helpful, and everything looks so cute! Can't wait for my purchases to arrive. Update: all my items came quickly and were well packaged. The skirts are super cute, if not a little thin at the waistband area and the material of some tops is closer to cotton rather than an athletic fabric. The padded tank top and tennis dress were amazing though! All around super great designs for an even better price

Top Critical Review

“I've been trying all day long, and the website has...”

June T.
3/17/24

I've been trying all day long, and the website has crashed multiple times. I understand there's a sale today, but it was very frustrating.

Reviews (778)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1153) shopping experience (397)
Thumbnail of user gihadfadi8346
4 reviews
0 helpful votes
March 17th, 2024

Website is well organized and easy to navigate, pictures of the products are clear and helpful, and everything looks so cute! Can't wait for my purchases to arrive. Update: all my items came quickly and were well packaged. The skirts are super cute, if not a little thin at the waistband area and the material of some tops is closer to cotton rather than an athletic fabric. The padded tank top and tennis dress were amazing though! All around super great designs for an even better price

Thumbnail of user ingvard
6 reviews
0 helpful votes
January 8th, 2024

This online store is definitely a market mastodon, just look at the assortment here.
Plus, this company has a plethora of positive reviews, and that was the reason why I decided to shop here.
A lot of branded clothes and shoes are presented here, and when I made an order of some fancy adidas runners, I found out that there was a free international shipping for orders of $100 or more. That was fascinating, the shoes came to within a quick period.

Thumbnail of user donnah2852
1 review
0 helpful votes
January 25th, 2024
Verified purchase

I have been a customer of Revolve for over 15 years. I wear an XS in most items of clothing which I find difficult to find in stores, plus the selection on Revolve`s site is by far superior. I live in Canada and many of my clothing choices are not available here. In addition I love the fact that I can receive the item the next day, free in most cases, and can return it if necessary, also free. What more could one ask for!

Reason I chose this business:

Tons of choices in my size, next day service, free shipping and free returns.

Thumbnail of user donnae1234
1 review
0 helpful votes
March 11th, 2024
Verified purchase

So many great selections, unique styles and quality clothes. The people who work at Revolve are very responsive and knowledgeable!

If you call or text or send an email, the Revolve employees are extremely responsive and very helpful.

Reason I chose this business:

The clothes are very stylish!

Service
Thumbnail of user brendaw1942
1 review
0 helpful votes
October 16th, 2023
Verified purchase

Great selection, fabulous brands, high quality, love the recommended size selections. Easy returns if needed but rare. Just love everything "REVOLVE".

Reason I chose this business:

See above reasons.

Thumbnail of user celinac43
1 review
0 helpful votes
September 29th, 2023
Verified purchase

Perfect. I just picked up the wrong size but im in argentina. The rest perfect, it has been delivered really quickly.

Thumbnail of user utellaj
1 review
0 helpful votes
August 29th, 2023
Verified purchase

Fast shipping and easy returns makes shopping at Revolve easy. Other online stores can learn from them.

Reason I chose this business:

Great style!

Thumbnail of user bernarditab1
1 review
0 helpful votes
November 23rd, 2023
Verified purchase
• Updated review

Revolve has a great variety of products and good prices. Easy to order, easy returns. Very good customer service when needed

Very friendly and efficient service, providing good information of different services available. Solving me issue in no time.

Reason I chose this business:

I have been a customer for years. I like there selection, easy to order and returns. Fast delivery, usually 2 days.

Service
Easy transacción
November 22nd, 2023
Verified site experience
• Previous review
Reason I chose this business:

I like the selection

Easy, fast
March 4th, 2020
Verified site experience
• Previous review
Thumbnail of user nancys3715
1 review
0 helpful votes
August 23rd, 2023
Verified purchase

Great inventory, quick turnaround for delivery and returns. Very communicative with out of stock and pre-order items.

Reason I chose this business:

Ease and efficiency!

Service
Thumbnail of user bricam
1 review
0 helpful votes
August 8th, 2023
Verified purchase

I have been a customer of revolve for 10+ years. They are the best. I would recommend but I don't want anyone else shopping there lol.

It was just to get some information. They were more than helpful.

Reason I chose this business:

Their clothes are durable and fashionable. A different style than you would see in a mall.

Service
Thumbnail of user kennah19
1 review
0 helpful votes
August 13th, 2023
Verified purchase

Revolve is the best online store! They always ship whatever I order so fast and I usually get it in two days. Returns are easy and fast as well.

Reason I chose this business:

I know how fast and reliable they are when fulfilling orders.

Thumbnail of user suep628
1 review
0 helpful votes
December 16th, 2023
Verified purchase

I have started shopping a month ago with Revolve, I'm very happy with their delivery and their return process is one of the easiest.
Your refund is returned back to you immediately which I was very impressed with, no other is that quick, and I shop a lot online.
I will definitely be shopping with again and cannot recommend enough.

Reason I chose this business:

My daughter recommended.

Thumbnail of user yekaterinab8
1 review
0 helpful votes
September 5th, 2023
Verified purchase

Can't beat the convenience of online shopping. Fast and reliable shipping and easy returns. So much easier than going to a mall! Also love the variety, selections and so many different designers - one stop shop!

Thumbnail of user moniquew275
1 review
0 helpful votes
October 16th, 2023
Verified purchase

Always timely with purchases arriving and return policy is great and fast- money comes back to you in days

Reason I chose this business:

Selection and returns

Thumbnail of user joanned591
1 review
0 helpful votes
December 13th, 2023
Verified purchase
• Updated review

Every time I tried to enter a promo code it got rejected. Even the 10 percent email newsletter one. Not sure why. After I sent this review in, I got a wonderful response from Russell, a supervisor from Revolve who took care of my complaint plus some. Thank you very much, I appreciate your attention. Have a wonderful holiday.

Excellent, see above.

Reason I chose this business:

A request from my daughter in-law

Service
Every time I tried to enter a promo code it got rejected
January 5th, 2024
Verified site experience
• Previous review

Every time I tried to enter a promo code it got rejected. Even the 10 percent email newsletter one. Not sure why.

Reason I chose this business:

A request from my daughter in-law

* REVOLVE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user bethg480
1 review
0 helpful votes
September 15th, 2023
Verified purchase

My dress came in a broken plastic bag and totally damaged with black stains. Also, they sent me the WRONG dress. I contacted customer service and Natalie was amazing! She resolved the issue immediately and made sure I received the the correct dress in a well packaged box. It also was delivered in 2 days.

My dress came in a broken plastic bag and totally damaged with black stains. Also, they sent me the WRONG dress. I contacted customer service and Natalie was amazing! She resolved the issue immediately and made sure I received the the correct dress in a well packaged box. It also was delivered in 2 days.

Reason I chose this business:

Love the dresses

Service
Thumbnail of user dlol2
1 review
0 helpful votes
October 7th, 2023
Verified purchase

Easy no fuss purchase. It was a quick delivery, I am very impressed. Love the necklace too!

Reason I chose this business:

Jessica Braun (YouTube) recommendation, gotta love her!

Thumbnail of user joellens28
1 review
0 helpful votes
November 18th, 2023
Verified purchase

Way to small I send it back last week. You should have received it on your end

Reason I chose this business:

Love this site

Service
Thumbnail of user jennh325
1 review
0 helpful votes
October 2nd, 2023
Verified purchase

Love shopping on Revolve, their easy CAD return policies make it so easy to shop online. Love the international/US brand access for us Canadian gals.

Thumbnail of user alexandram471
1 review
0 helpful votes
November 6th, 2023
Verified purchase

Great. No issues. Order delivered as expected. Returned items that didn't fit. Will order from Revolve again.

Thumbnail of user sarir14
1 review
0 helpful votes
December 2nd, 2023
Verified purchase

I love the selection of dresses and beauty products Revolve offers and their return/exchange policy is so easy. I rarely shop anywhere else now.

Reason I chose this business:

Ease of shopping. Great selections and sizes.

Thumbnail of user brittanim22
1 review
0 helpful votes
August 27th, 2023
Verified purchase

Bought a pair pf Bottega sunglasses and received them in 2 days. This is how shopping should be!

Reason I chose this business:

Access to multiple brands in one location

Thumbnail of user paom6
1 review
0 helpful votes
October 25th, 2023
Verified purchase

Amazing dress, I absolutely loved it. Only problem is that zipper was broken but got it fixed on my end because i wanted to wear it for a wedding i have soon

Thumbnail of user joannn112
1 review
0 helpful votes
October 26th, 2023
Verified purchase

Excellent! Never been disappointed with my orders. Should I have to return something because of the size, great return experience.

Reason I chose this business:

Love the clothes and accessories.

Thumbnail of user heathers2381
1 review
0 helpful votes
October 1st, 2023
Verified purchase

The process to purchase these limited shoes was not as easy as my other purchases but I understand. As an application programmer, I think it would be nice if the system could automatically check if the buyer has had prior orders and if they are buying a reasonable amount of a shoe. These filters would hopefully weed out some of the bots or resellers. But I did get to speak with a wonderful rep who helped me get the shoes I wanted.

Amazing!

Reason I chose this business:

Coolest selection, quick shipping and easy returns!

Service

Sitejabber for Business

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From the business

REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.

Company Representative

Thumbnail of user candicel9
Candice L.
Typically responds within 3 hours

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4.6
778 reviews
Have a question about REVOLVE?

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