• Stacees

Stacees

Overview

Stacees.com has a rating of 4.29 stars from 375 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stacees.com most frequently mention customer service, prom dress, and many compliments. Stacees.com ranks 199th among Prom Dresses sites.

  • Service
    98
  • Value
    99
  • Shipping
    98
  • Quality
    95

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 81.1%
Positive
304
Neutral
3
Negative
68
204
See all photos

What reviewers want you to know

Positive highlights

  • The color samples were great, the dress was wonderfully made, and the customer service was responsive.
  • Ordered a custom sized, prom dress from here and i was very happy with it!

Critical highlights

  • Stacees advertises a return policy that they do not want to honor.
How would you rate Stacees?
Top Positive Review

“Beautiful dress - Amazing Customer Service - Fantastic Value”

Katherine O.
2/7/24

My daughter ordered a beautiful dress for prom at a fraction of the price most of her friends paid for off the shelf options. She ended up not needing alteration from the typical sizing but at Stacee's I love that cost effective dresses are made to order to custom sizes without extra cost. Everyone asks where we found it and is amazed we got such a high quality item online. Thanks for a great experience! We'll be back to shop for Senior Prom this year.

Top Critical Review

“Do not use this company”

Jodi F.
3/13/24

I would never purchase from this company again. Our dress came with a piece that shouldn't have beelined attached causing it to lay funny. I had to pay a professional almost as much as the dress to fix it. They don't reply back in customer service but every 2-3 days and send you in circle. They claim they are very which isnt a good excuse. If this is how dresses come then I'm sure they do have a lot of complaints. You can't talk with anyone.

Reviews (375)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (62) prom dress (57) wedding dress (25) return policy (20)
Thumbnail of user katherineo380
1 review
1 helpful vote
February 7th, 2024
Verified purchase

My daughter ordered a beautiful dress for prom at a fraction of the price most of her friends paid for off the shelf options. She ended up not needing alteration from the typical sizing but at Stacee's I love that cost effective dresses are made to order to custom sizes without extra cost. Everyone asks where we found it and is amazed we got such a high quality item online. Thanks for a great experience! We'll be back to shop for Senior Prom this year.

Service
Value
Shipping
Quality
Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Katherine,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center

Thumbnail of user mariannec226
1 review
0 helpful votes
March 3rd, 2024
Verified purchase

The material was pretty cheap but I got SO many compliments! The dress is absolutely beautiful.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Marianne,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user ah741
1 review
1 helpful vote
January 13th, 2024
Verified purchase

I bought a dress from here for a highschool formal and I was extremely happy with it. The dress was a perfect match to the photo, it fit very well and shipping was reasonably quick (about 2 weeks). Only problem I had was due to the material it snagged a little by the end of the night but overall, the dress was an amazing price for its quality and it I would 100% recommend this website to others looking for a beautiful dress for special occasions.

Value
Shipping
Quality
Thumbnail of user jodif146
1 review
0 helpful votes
March 13th, 2024

I would never purchase from this company again. Our dress came with a piece that shouldn't have beelined attached causing it to lay funny. I had to pay a professional almost as much as the dress to fix it. They don't reply back in customer service but every 2-3 days and send you in circle. They claim they are very which isnt a good excuse. If this is how dresses come then I'm sure they do have a lot of complaints. You can't talk with anyone.

Service
Value
Shipping
Returns
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Jodi,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support

Thumbnail of user pamelab2562
1 review
0 helpful votes
February 22nd, 2024
Verified purchase

We ordered my daughter's junior prom dress last year and it arrived very quickly. It was shipped beautifully and easily unpacked and hung up. We simply ran a steamer over the dress before use. The only negative was that there was a "train", that was too long and was getting caught up and "in the way". I did take it to a tailor to see if we could get it bustled, which was done and somewhat helpful. Other than that, it fit her perfectly and she looked beautiful. She could not have been happier.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Pamela,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center

Thumbnail of user jessicar2757
1 review
0 helpful votes
February 28th, 2024
Verified purchase

Thank you so much for the care you put into this beautiful pink dress! My daughter really looked like the bell of the ball! She wore it all night from the parade to the ball! It held it up through all that! I was shocked! She's only 11 and she is not super easy on clothes! Your custom option fit her like a glove! Will be ordering again!

Tip for consumers:
They were more than helpful about sizing!! I almost order the wrong size. They helped me get a custom dress exactly the right size!

Products used:
Evening dress

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Jessica,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center

Thumbnail of user kaitlind53
1 review
0 helpful votes
February 16th, 2024

I ordered a size 8 wedding dress.It was expensive.Tried it on didn't fit.I sent a email.They REFUSED to send me a return label and address and refund my money.I had to order a size 14.We will see.I contacted my bank anyways.Dont advertise a return on your website then try to cheat people out of money.I got my bank involved,they will be investigating Stacees.I am getting my refund one way or another.Find a another site ladies.They will cheat you out of your money if they can.They ruined wedding dress shopping for me.

Tip for consumers:
N/A

Products used:
N/A

Service
Value
Shipping
Returns
Quality
Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Kaitlin,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?

Thank you for your cooperation in advance. Hope to hear from you soon.

Thumbnail of user julieh2534
1 review
0 helpful votes
March 15th, 2024
Verified purchase

Our experience was positive and this dress has exceeded my expectations! Beautiful fabric- huge full skirt and after giving our measurements it was made to perfection. I also liked that we got updates about the dress being in production, passing quality assurance and then bring in transit. Coming from overseas to Canada I was skeptical but it only took about four weeks from production to delivery. Our dress was custom sized and we even had the back altered to a corset instead of zipper with no additional charge. So happy!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Julie,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center

Thumbnail of user antoinettec279
1 review
0 helpful votes
February 23rd, 2024
Verified purchase

I was highly pleased with their service. I entered the wrong address because I had just moved back in Dec. 2023 so they changed the address and I got my step daughter dress in time for her Senior prom. I will most definitely recommend Stacee's to anyone looking for a bomb dre and next yr when my daughter is a Jr and the year after that a senior they will be my go too.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Antoinette,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Thumbnail of user markn1602
1 review
0 helpful votes
March 13th, 2024

It is impossible to return a dress. Ordered a dress that ended up being too revealing for my 15 year old daughter. Have been getting the run around with no resolution from a supposed "hassle free return policy'. Scam!

Tip for consumers:
Very deceitful!!

Products used:
Prom dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Mark,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support

Thumbnail of user emilyb1630
1 review
0 helpful votes
January 14th, 2024
Verified purchase

Stacees were so helpful at providing my daughter with her custom made prom dress and also making her a modesty jacket.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Emily,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user annar1784
1 review
0 helpful votes
March 13th, 2024
Verified purchase

I was EXTREMELY skeptical when my daughter asked to order from this site. I figured the dress wasn't that expensive and I told her she would have to wear it no matter what. Well... that dressed arrived and blew me away! It was a very high quality garment. Absolutely stunning. We chose not to do the alterations as my daughter is a competitive swimmer with a tough body to fit, so I cannot speak to that part. I can tell you that her dress was a show stopper!

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Anna,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center

Thumbnail of user natalieh757
1 review
0 helpful votes
January 12th, 2024
Verified purchase

The dress turned out so beautifully, shipped according to the expected amount of time, and the tailoring was done perfectly. The color was also perfect and it made me look great. It's too beautiful of a dress to only wear once so I plan on wearing it for next year's prom, as well. Thank you Stacees!

Order number: SM*******141

Thumbnail of user emilyh1342
1 review
0 helpful votes
February 19th, 2024
Verified purchase
• Updated review

Looked amazing and fit perfectly I didn't have to get it tailored. I sent i my measurements and got it spot on. The only downside is the glitter wasn't very secure on the dress. Easy fall out.

Products used:
Prom dress

Service
Value
Shipping
Quality
Bougie on a budget
February 19th, 2024
Verified purchase
• Previous review

This was a way better experience then I thought buying it online. I didn't have to get it tailored I sent in my measurements and it was true to size. The only downside is the glitter is not very secure, I think I'll have glitter in my room forever.

Thumbnail of user christineu653
1 review
1 helpful vote
November 8th, 2023
Verified purchase

On short notice, I had to purchase 3 bridesmaid dresses for my three children, ages 10,13, and 20. My 20 year old lives out of state, and didn't have a way to take her measurements, so I ordered a standard size 4. The other two dresses were ordered using the easy measurement taking directions. All three dresses arrived on time, and fit beautifully. Would definitely order from Stacees's again!

Products used:
Dresses

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.

Thumbnail of user cherylls11
1 review
0 helpful votes
February 16th, 2024

I purchased two gowns from Stacees. Prior to my purchase, I confirmed with their customer service that should the dresses not work for me, I could return them for a full refund (minus shipping costs). Unfortunately, the dresses did not work for me. I requested a refund and they told me to sell them myself. When I told him I preferred to return them, they stopped responding to me. I reached out two more times, and I got no response from them. Do not buy from Stacees - they are a SCAM. I am now stuck with two gowns I can't wear. I ended up purchasing from Azazie, who has been wonderfully responsive!

Tip for consumers:
They don’t stand by their return policy and have very poor customer service.

Products used:
Gowns

Service
Value
Shipping
Returns
Quality
Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Cheryll,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support

Thumbnail of user lillianv54
1 review
0 helpful votes
March 3rd, 2024
Verified purchase

My dress is very pretty, a great length and fits fairly well. The only two issues I have are with the sleeves and the ribbon used to lace it up. The sleeves are extremely tight and I am unable to move my arms up, and it's not something that can be mended. It's good that they are short, but in the future I think a stretchable fabric should be used or the sleeves should be made looser in general. Second, the ribbon is far too long. Even when fully laced and tied, the dress goes past my feet and pools on the floor. Other than those two things, the dress is lovely.

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Lillian,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center

Thumbnail of user hopes207
1 review
0 helpful votes
March 13th, 2024
Verified purchase

I loved the fact that the dress was made to fit me perfectly for my son's wedding! I received so many compliments. Infact, someone from Facebook asked where I purchased my dress because they were also having to find a dress.

Products used:
Dress

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Hope,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Thumbnail of user nedav1
1 review
0 helpful votes
February 15th, 2024

I ordered a dress for my daughter's sweet 16. I sent in her measurements so it could be "tailored" to her fit. Unfortunately, when it arrived, it was way too long, and the cup sizes were enormous. I emailed immediately with photos. Their first response said, if you pay us an additional $70, we'll make another dress without needing to return the first dress. The rep even said, you could even sell the one you have! I had no interest in that option. Why would I give them additional money for a new dress, when the dress I have does not fit. I've been getting the run around since. I asked for a partial reimbursement to cover the costs of alterations, and they declined, only offering a refund of $70 at most. I even checked on their return policy prior to ordering, and they indicated that if the dress did not fit I could send it back, and that they would make it right. They haven't. Save yourself the stress.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Neda,
We apologize for all inconvenience during the purchase and we have escalated this situation to our manager for a better solution. We will investigate it and contact you within 2 workdays. Thank you for your feedback anyway. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support

Thumbnail of user christinef1505
1 review
0 helpful votes
January 4th, 2024
Verified purchase

They were so helpful with ordering making sure we get the perfect size, we did! My daughter loved it and she looked beautiful!

Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Christine,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user tessam108
1 review
0 helpful votes
February 4th, 2024
Verified purchase

Custom ordered a prom dress. They had great communication through email to verify measurements. Dress delivered and was on time. Great Dress, quality and loved all the color options.

Service
Value
Shipping
Quality
Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Tessa,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

Thumbnail of user kellyw1515
1 review
0 helpful votes
December 5th, 2023
Verified purchase

From the time i ordered i was kept up to date with packing to dispatching and delivering was also emailed for measurements to make sure the right size was ordered.
The dress is beautiful and for just over £100 quid i'm glad i took the risk wasn't sure what the quality would be like but it is stunning so glad i didn't have to by a £300 dress as this is for prom and will probably only get worn once maybe twice.
If your thinking about it don't just do it you won't regret it x

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.

Thumbnail of user kriss563
1 review
1 helpful vote
January 25th, 2024

They assured me when I ordered that I could return the dress for a refund. Then when I tried to do so they offered me $20 to keep the dress saying that the return was too difficult and that they would need to charge me for entry fees, etc. It took many emails and calls and in the end I had to settle for $80 to keep the dress- which did not fit. I gave up trying to fight them, even with email proof that they would refund the full $ (minus shipping). Do not believe them that you can return it! The dress was too big despite giving them measurements.

Tip for consumers:
They would not refund me the $ despite promising to do so

Products used:
dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user hoollyw
Hoolly W. – Stacees Rep

Dear Kris,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. We will try our best to improve our service quality and give you a satisfying solution. Have a good day!
Best Regards,
Stacees Support

Thumbnail of user jessicar2758
1 review
0 helpful votes
March 1st, 2024
Verified purchase

We are absolutely delighted with the dress!
It is exactly what we ordered, the dress is very well made, the material and colour are gorgeous and exactly as described!
We decided on customised sizing for the dress and it fits perfectly! We also requested a change in the dresses train and to add a split via the additional requirements box, both of these changes were made at no extra charge. The communication with this business was impeccable and they were very helpful with advice on the additional requirements!

Service
Value
Shipping
Quality
Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Jessica,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center

Thumbnail of user karenr3366
1 review
0 helpful votes
February 20th, 2024
Verified purchase

Absolutely beautiful dress. I was a little worried buying online but was totally blown away buy thr quality of the dress. Stacees kept me informed at what stage the production and delivery was at. Totally recommend this company. I can't wait to see my daughter in the dress for her prom in May.
Than you Stacees

Thumbnail of user amym3079
Stacees C. – Stacees Rep

Dear Karen,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

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From the business

Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.

Company Representative

Thumbnail of user amym3079
Stacees C.
Typically responds within 4 days

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