Adidas

I can't believe it is so hard for a big enterprise like Adidas to refund a mistake they made. I liked your shoes and now I have to look for a different place just cause they won't refund their mistake. I bought at official website. I could look for my proof of purchase but tbh I don't even want to write this down I'm just too upset, and need new specific shoes for my kid asap.

I ordered shoes over adidas and it's been more than 20 days but still I didn't receive it and I called at least 10 times to their customer service but no one responded good. They have extremely poor service. I never expected this from Adidas. Now I understand, why Nike and under armour much better than Adidas. Now on, I would never order anything from Adidas.

I purchased very expensive pair of Adidas 4DDD model, payed over 200€ for them, wore them for not even 15 times and then on the tip of the sneaker mash broke and a hole was made... I wear my shoes very carefully, and they are all in mint condition after years of use. I am disgusted by this specific sneaker quality, especially after I payed so much for them.

Bought my son the yezzy foam runners for Christmas last year paid 350 I live in Wisconsin so he could only wear in spring n summer fall he noticed a hole in the sole so now on the phone with customer service they say warranty is only 6 months but u can go to Nike spend 100 n get a 2 year warranty this company suck I would never purchase again they said they will give me 25 dollar gift card as if I would ever spend I dime here just run n go to nike

I used to love Adidas for their quality and stylish designs, but unfortunately, I have noticed a decline in both areas recently. The clothing items I have purchased lately have not held up well after a few washes and have started to lose their shape and color. The designs seem to have become repetitive and lack the innovation that I used to appreciate. Despite this, I still appreciate the brand's commitment to sustainability and ethical production practices. 3 out of 5 stars.

If i can rate it a zero i would. Customer service is terrible i dont know why they are wmployed if they can not do anything. Ordered 4 pairs of shoes and fedex never found the package. Called adidas and its been a week since thier system is down and cannot refund yet you can still purchase online how does that make sense. Easily to take your money but not to do refunds? Pathetic. Do not buy from adidas.com you will have a hige struggle. I will call everyday to get my money back!

I was given a gift of shoes on 01/31/22. The shoes sat in a box for 18 months as I had a pair of Superstars that I wore everyday basically. Finally took them out of the box and then sat in closet for a couple months before wearing for the first time. Ive worn the shoes 6 times and now there is a crack from side to side on the sole. Exchange policy is absolute garbage. Customer service said if I had worn everyday for 6 months from purchase and this happened then they could exchange but a pair of shoes in brand new condition worn 6 times in 2 years, theres nothing they could do. I told the customer service rep I have been a big supporter of Adidas in the past from clothes to shoes to bags, even as far as a zip up pouch for my motorcyle to hold licence etc however this new information after trying to exchange a pair of brand new shoesmay force my hand into jumping overboard into Nike.

After reading reviews clearly I am not the only person who has had this issue and yet still, Adidas will do nothing about it.

Good job Adidas. Way to push out another customer!

So 2 stars only because they have a good website and people at customer support are willing to explain...
To explain why when I ordered a shoe and it stated delivery in 3 days, but it took 13 days to get from Germany to Greece.
It didn't fit.
They asked me to send it back, 2 more weeks, my money back 1, more week, new order... not gonna happen.
2004 I was buying from ebay from USA and had my order delivered faster than this joke.

This company has gone downhill, perhaps the crisis has squeezed everyone so hard, or they have simply become insolent. The quality of their products just sucks

Bought multiple shoes from this app, they gave me a 25% discount code, the tnc did not state anything about exclusions, though I know items such as sale/limited will probably not be included. I tried a buy an Adios 8 running shoe but the code didn't work either, like it's literally a general running shoe, it's not even limited or hype.The only thing the code will work on is crappy normal priced item which have high stocks and less sales. Absolute stingy of them to do such thing, if the company can't afford to lose, don't simply hand out vouchers which are practically useless. Will rather buy from Nike which their codes are actually USEABLE on decent products.

Received two items that were too small sent them back immediately...I'm 3wks into waiting for my exchange to arrive. I've called 2xs and the same script is read "your item
Was received, the warehouse has 21 days to check your item and then they decided on the acceptability of the items"...are you kidding me... one whole month for an exchange...I'm talking never worn...and I purchased online...Thus to me is frustrating

I would give this company a -10. Soccer shoes were purchased and were too small. A gift card was issued. Then an imposter contacted Adidas with via chat with a stolen email and the company gave them our credit of $240.00. We have contacted Adidias over 15x with no result. They keep reissuing an empty gift card with a zero balance and there is no possible way of speaking to anyone. This was a gift and I am beyond disgusted with absolutely no customer service. They don't care, keep sending their sorry nonsense. They are the most unprofessional company I have ever dealt with.

Shoes are awesome! I'll wear them for a long time and I'll use the brand till i die. The quality outstanding.

I WILL NEVER EVER ORDER FROM ADIDAS AGAIN TERRIBLE BRAND EVER SINCE THEY TRIED TO ONE UP KANYE THEY TOOK A FALL WHAT DO YOU MEAN 5 DAYS OF ITEM INSPECTION THEN 14 DAYS TO RECEIVE REFUND WHAT ARE YOU DUMB? WHEN I CALLED IT SOUNDED LIKE A SWEAT SHOP OF HUNDREDS OF PEOPLE DEALING WITH THE COMPLAINTS OF CUSTOMERS SIMULTANEOUSLY! WHEN I SAID I WILL NOT BUY ANOTHER ADIDAS PRODUCT THEY SAID, "OK." STAY VERY FAR AWAY

I use your website quite often and feel like it would be easier to manage my orders and find products if you modernized your technology like Gillette has on their website. Their chatbot is super easy to navigate.

I have a return order and I'm waiting for them for more than 3 weeks what a shame. I keep calling and sending emails but nothing happens

They owe me $126 refund and they have terrible customer service. They take no responsibility and the spin it into the customer even though their system has the glitch. I will never shop here again.

The customer service is horrendous. I purchased several orders during one week. The items didn't work, and I needed to return the 4 orders. I put the orders in one box. I included the order information in the box. I only received credit for one of the 4 orders. No where on the site does it state each order has to be in its own package. I called to get credit and they said that they needed the fedex receipt from the package that they received! The customer service said there are no supervisors available. I said I would hold for a supervisor. Nope. The customer service rep said "i won't waste a supervisors time on this." Customers cannot speak with a supervisor or manager. Adidas has $300 of merchandise and my money that they won't refund. Heck, at this point I would take the items back. I was a level 3 adidas member- but I will never shop
Adidas.com again.

Very nice and comfotable for me but highly rate shoes and footwears.I wear after looking so handsome.

I order Adidas World Cup soccer ball. All the glue came out change of shape. Can't use it no more they told me as six months warranty. Right there in a bowl says two years warranty change of shape of ball. They don't want to admit it give me another soccer ball. Worst customer service don't ever order from them. I called many times they don't help they don't care they are the worst the worse.

Top notch quality, best shoes to wear for comfort and quality, i have been using this brand for 10 years, never failed to impressed.

I ordered a product on Dec 27th and it came just fine on Jan 4th. With the points I accumulated with the order, I placed another order on Dec 28th. Not only did they lose this order, two different customer service reps gave me two different stories. After asking for a manager, I was told I had to call the helpline. I did and started to tell the new person, who barely spoke english, about what had happened and he just said the order hadn't hit my credit card. I said, "yes, but the points were taken from my account for the order and were not put back on. I would like the points back." He asked for my order number AGAIN and I said, "ok, I just told it to you but here it is.ACA...*click*". POS customer service hung up on me! Don't ever shop with these disrespectful idiots.

I purchased mens Sandals at the Niagara on the Lake location. The pair had no tag and the sales rep got another pair to scan. The sales rep carried on a conversation with coworker while cashing out. Discovered at home, she put the wrong size in the bag. Another trip to exchange them. No compensation, suggested a cheap draw string bag, that was a no. Was given 2 promo codes from Employee purchase program that did not work.